What our Customers say...


Your staff was excellent from start to finish - too bad many other companies do not have staff like your guys!

A Hot H20 Water Heater Break at my mom's home in Somers, NY - left my mom's house in a mess!! Where to go, what to do. The thought of having to deal with the Insurance Company, clean-up and replacement of my Mom's wood floors, was something we were NOT looking forward too!

However, from the start SERVPRO of Putnam County was there for us.  Kudos to Keri for allowing me to be who I am, asking question after question.  Whether she provided answers via phone or email, her response was always in a very timely manner, basically, immediately.

SERVPRO worked as trying to dry the flooring to see if perhaps it could be just dried and saved (saving us a headache).  They also put dryers in the basement directed up to the ceiling right were the flooring was wet.

Their onsite team was professional and friendly.  The fact that the same people came back day after day was great.  My mom is elderly and there was comfort in having people there she felt comfortable with.

We hope there is no need to hire someone to clean up such a mess.  If I do, I am calling SERVPRO of Putnam County and Keri! Thank you.

“Your crew was fantastic; Nick did a great job from beginning to end & Davi is great!"

"Crew under Von did an outstanding job!"

“Everyone at your Franchise has been wonderful & has made this horror easier for us, but your outstanding employee, Nick, has been absolutely wonderful, neat, clean & very understanding."

“SERVPRO employees were professional, knowledgeable and easy to deal with."

“Job Well Done!"

“Excellent Service. Wonderful Staff!"

You are great! Your workers are great, they felt like family! On a scale of 1 - 10 I give them at 10-1/2!

“Keep up the good work!!!

Von did a great job and he was very kind and courteous. I believe he is a great dedicated worker!

Excellent service, communication, a thorough job. Courteous, competent - would definitely use again and recommend. Thank you!

Davi did an excellent job

They did a wonderful job. Great and pleasant.

Very friendly and knowledgable

Davi and Tim did a very good job. Polite and courteous.

The cleaners were courteous, helpful and patient

I appreciate the help in that hard time of confusion. Thanks from the bottom of my heart.

Excellent customer service, very professional, and really eased my mind during the process. I would definitely use SERVPRO again - terrific job!!

SERVPRO went above and beyond their responsibilities and displayed excellent service.

Timely & very professional customer service. Thank you for serving me in my time of need!

I want to express my sincere thanks to SERVPRO and the staff that performed the clean up work at my house during the last few days. We had never experienced a furnace "puff-back" before and did not realize the magnitude of the work involved. The SERVPRO team "attacked" the problem in a very professional and attentive manner minimizing the disruption to our family. They were extremely careful and friendly throughout the process.

"Response time unbelievable-immediate! Office staff always polite and responsive!"

"The gentlemen at SERVPRO were extremely courteous and professional. They were exceptional! We are extremely satisfied with the service that SERVPRO provided"

"Both Guido and Tim worked hard for 5 days to eliminate the smell of smoke and clean our home after the fire."

"Thanks for another great job!"

"Excellent service and very thorough"

"I was impressed by the fact that they showed up on time every day and they were very efficient with their work."

"I was pleased with the work. Your staff is hardworking,conscientious and very considerate of my property."

"We are so pleased with everything they accomplished!"

"SERVPRO was efficient and courteous even when working late at night"

"I could not be more impressed by the services performed and the care and polite way in which they handled all services."

"I would recommend Ted White and his crew to all family and friends ! I cannot say enough about Ted and how he cleaned our home!He did an excellent job!"

"Excellent work! Thank you for doing such a great job and sending such wonderful workers!"

"Very professional. Very prompt. Set my mind at ease"

"They were quick, courteous and really knew what they were doing"

"The staff was excellent in every way - polite, courteous and were eager to please. I was extremely happy with your service. I would recommend you to everyone."

"SERVPRO went above and beyond expectations. Ted White was wonderful. Thank you so much for always being on time and so courteous."

"Service was great. The crew did a good job"

"Very helpful, kind a caring to our needs. Excellent job!"

"Thank you for your help in remediating our mold situation. Andrew was wonderful - I really trusted him."

"Sensitive and kind during this upsetting time"

"A very good job done"

"Friendly, courteous and quick"

"Excellent service, communication- a thorough job. Courteous, competent - would definitely use again and recommend!"

"Very prompt and efficient"

"Very pleasant and courteous and concerned for my well being"

"Please use me as a reference- you did a great job!"

"Ted was professional, courteous and caring"

"Very nice job, professional, neat and courteous"

"Ted and his staff were extremely competant"

"Truthfully, it's the best job I have ever had done to my carpet"

"Explained job each day - courteous and helpful"

"Set my mind at ease during a difficult time"